You will always be provided with a tracking number. All our orders are processed instantly and shipped out between 2 to 4 business days. If your order includes different products they may come in different packages to ensure faster delivery. Shipping takes between 3 to 6 business days depending on the item's inventory and supplier.  We reserve the right to refuse the processing of an order in whole or in part, for any or no reason, at any time at our sole discretion, if we suspect fraud for exemple. We accept returns but don't offer order cancellations. is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry we will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
If for some reason your item happens to be out of stock or on
backorder, we will void the pre-authorization and reach out to you via email. If the item(s) for your order become available for shipping within 9
days, we will process the charges and submit the order for shipment.

Once the tracking number is available we will communicate it to you
via email to the email you provided at the time of your purchase. If you have any questions do not hesitate to reach out to us at

Please inspect the packaging of your item(s) when they arrive, if you notice
any damage you should make note of it when signing for delivery.  If your
item(s) do arrive damaged, please send photos to and we will process an insurance claim on your behalf.

If the order has left the warehouse, you (the buyer) will also be responsible for the return shipping
We take great pride in our products and want to make sure your order arrives in perfect condition. To help accomplish this we need your help in identifying if any shipping damage has occurred during transit.
Please follow the steps below BEFORE SIGNING for and ACCEPTING Delivery:
No visible damage:
If there is NO visible holes, rips, dents or tears to any of the packaging, then please sign and accept your delivery without making exceptions.  
Visible damage:
If there IS visible holes, rips, dents or tears to any of the packaging, please notate the extent of the damage in the exceptions area of the delivery slip, and accept your delivery. Contact Electric Rides Only service department at if the item is found to be damaged after unpacking. Please note the delivery driver is NOT obligated to wait for you to unpack the scooter to inspect before you accept the delivery
Extreme damage:
If there IS an extreme amount of obvious damage to the packaging of your item, please refuse the delivery as “Damaged in Transit”, then both you and the Delivery Driver must sign the BOL. Immediately notify Electric Rides Only shipping department at if a shipment is refused due to extreme damage. 
Concealed damage:
If there was NO visible damage on the packaging, but your order is damaged, immediately notify Electric Rides Only service department at to report the damage. Concealed damage claims are limited to 72 hours after delivery in order for us to file a damage claim and provide you with the fastest solution.
Although the package may not appear damaged, this does not mean it was not mishandled during transit.

Our policy lasts 14 to 30 days depending on the product purchased. If 15/30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or an exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. All returns must have an RA# which, if eligible, we will provide it via email, once we have all the required information. Return shipping is at the customer's expense. Product(s) returned without a valid RA# will be refused and returned at the shipper's expense. Please forward your request to Please note that returns are subject to a 21% restocking and handling fee.

Refunds (if applicable):
Once your return is received and inspected, we will send you an email to
notify you that we have received your returned item. We will also notify you
of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will
automatically be applied to your credit card or original method of payment,
within a certain amount of days.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your
refund is officially posted.
Next, contact your bank. There is often some processing time before a
refund is posted.
If you’ve done all of this and you still have not received your refund yet,
please contact us at
Promo codes or special offers can't be cumulated.

Sale and Discontinued Items (if applicable):
Only regular priced items may be refunded, sale items and discontinued
items, cannot be refunded.